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Privacy Policy

This website is owned and operated by Linden Lodge Charitable Trust, Registered Charity 1168169.


Our Commitment to Privacy

Our Privacy Policy provides the highest level of integrity in dealing with our web users, donors and partners. The Policy explains to you how we collect, use and safeguard the personal information you provide to us and allows you to make informed decisions when using our site. This statement will be continuously assessed against new technologies, business practices and our users’ needs.

What Information Do We Collect?


When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.


1. Personal Information You Choose to Provide


Credit Card Information


If you choose to donate or purchase products or services from us, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:


Mailing address

Email address

Credit card details

Bank Routing Numbers

Bank Account Numbers

Phone number

Please note, we do not store your credit card information or bank details on our website or in our files.


Third Parties


We may also receive information about you when you interact with third parties with whom we work. For example, where you’ve made a donation to us through a third-party website (e.g., Just Giving and Eventbrite) and given them permission to share your information with us.


Email Information


In addition to providing the foregoing information to us, or any Third Parties accessed through our website (for example Just Giving and Eventbrite), if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by post and telephone.

2. Website Use Information


The charity gathers no personal information directly from the website but instead refers readers to a third party applications (for example Justgiving and Eventbrite). 


How Do We Use the Information That You Provide to Us?


Broadly speaking, we use personal information for purposes of administering our business and fundraising activities and providing customer service to our donors, customers, and prospective donors and customers. Occasionally, we may also use the information we collect to notify you about important changes to our terms and conditions, to our website, new services and special events we think you will find valuable. The lists used to send you this information are developed and managed under our data security policy designed to safeguard the security and privacy of our users’ personal information. If you provide your personal information to us, you will be given the opportunity to unsubscribe from any emails, or to erase your information entirely.


What Are Cookies?


Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalised.


How Do We Use Information We Collect from Cookies and Other Information?


We use website browser software tools such as cookies and web server logs to gather information about our website users’ browsing activities, in order to constantly improve our online activities and better serve our users. This information assists us to design and arrange our web pages in the most user-friendly manner and to continually improve our online presence to better meet the needs of our users.


Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused information or other such responses to you.


Notice of New Services and Changes


Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As a user of our website, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request here.

How Do We Secure Information Transmissions?

We only ask for confidential personal credit card information using Third Party applications. Information about their security is available when you go to their websites.


Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as your bank details, or account numbers to us through an unsecured email.

How Do We Protect Your Information?


1. Information Security.

We utilise encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

2. Evaluation of Information Protection Practices.

Periodically, our operations and business practices are reviewed for compliance with charity policies and procedures governing the security, confidentiality and quality of our information.

3. Training and Expectations.

Our charity values, ethical standards, policies and practices are committed to the protection of customer information. In general, our practices limit access to confidential information and limit the use and disclosure of such information to authorised persons, processes and transactions.

How Can You Access and Correct Your Information?


You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at


Do We Disclose Information to Outside Parties?


We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.


What About Legally Compelled Disclosure of Information?


We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.


What About Other Websites Used by the Charity?


We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.

Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.


Your Consent


By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

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